Effective Date: May 28, 2026
Website: Truudocs
At Truudocs, we strive to provide transparent, reliable, and professional NRI and global documentation services. This Refund & Cancellation Policy explains how refunds, cancellations, and payment-related matters are handled for services purchased through our website or offline communication channels.
By using our services, you agree to the terms outlined below.
1. Nature of Services
Truudocs provides documentation, attestation, apostille, single status certificate, birth certificate/NABC, translation, affidavit, and related support services. Most services are customized, time-sensitive, and involve professional effort, government processing, and third-party charges.
Because of the service-based nature of our work, refunds are subject to the conditions mentioned in this policy.
2. Cancellation Policy
Before Service Initiation
Customers may request cancellation before the service process has started.
If no work has been initiated and no third-party expenses have been incurred:
- Eligible refunds may be processed after deduction of payment gateway or administrative charges.
After Service Initiation
Once documentation review, drafting, consultation, application filing, government submission, or processing has started:
- Cancellation requests may not be eligible for a refund.
3. Non-Refundable Charges
The following charges are strictly non-refundable:
- Government fees
- Embassy fees
- Consulate fees
- Courier charges
- Third-party processing charges
- Translation charges
- Consultation fees
- Service charges after work initiation
This is standard practice for documentation and professional service businesses.
4. Refund Eligibility
Refunds may be considered only in the following situations:
- Duplicate payment made by mistake
- Payment received but service not initiated
- Service unavailable after payment
- Failure to process due to internal operational issues from Truudocs
- Incorrect excess billing
Approved refunds will be processed to the original payment method wherever possible.
5. Situations Where Refunds Will Not Be Provided
Refunds will not be provided in cases including but not limited to:
- Rejection by government authorities, embassies, consulates, or third parties
- Delays caused by incomplete or incorrect documents submitted by the client
- Change of mind after service initiation
- Delay caused by external agencies or courier providers
- Failure of customer to respond or provide required documents on time
- Incorrect information provided by the customer
6. Processing Time
Approved refunds are generally processed within:
- 7–14 business days
Actual credit timelines may depend on the customer’s bank or payment provider.
7. Client Responsibility
Customers are responsible for:
- Providing accurate documents and information
- Reviewing service requirements before payment
- Responding promptly to verification or document requests
Truudocs shall not be responsible for losses arising from incorrect information submitted by the client.
8. Modification of Services
Truudocs reserves the right to:
- Refuse service in suspicious or fraudulent cases
- Request additional verification documents
- Modify service procedures based on government or legal updates
9. Policy Updates
We may update this Refund & Cancellation Policy at any time without prior notice. Updated versions will be published on our website.
10. Contact Us
For refund or cancellation requests, contact:
Truudocs Support Team
📧 Email: support@truudocs.com
🌐 Website: Truudocs Official Website