Effective Date:
May 28, 2026
Website: Truudocs
At Truudocs, we value your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, store, and safeguard your information when you use our website and services.
By accessing our website or using our services, you agree to the practices described in this Privacy Policy.
1. Information We Collect
We may collect the following types of information:
Personal Information
- Full name
- Email address
- Phone number
- Address
- Passport-related information
- Identification documents
- Uploaded documents required for services
Technical Information
- IP address
- Browser type
- Device information
- Website usage data
- Cookies and analytics data
2. How We Use Your Information
We use your information to:
- Provide documentation and support services
- Process applications and requests
- Communicate regarding service updates
- Verify identity and documentation
- Improve website functionality and user experience
- Send important notifications
- Comply with legal obligations
We only collect information necessary for service delivery.
3. Document & Data Security
Truudocs takes reasonable security measures to protect your information from:
- Unauthorized access
- Misuse
- Disclosure
- Loss or alteration
However, no online platform can guarantee 100% security. Users share information at their own discretion.
4. Sharing of Information
We may share information with:
- Government authorities
- Embassies or consulates
- Courier partners
- Payment gateways
- Verification agencies
- Third-party service providers involved in processing your request
We do not sell or rent your personal information to third parties for marketing purposes.
5. Cookies & Analytics
Our website may use cookies and analytics tools to:
- Improve website performance
- Understand visitor behavior
- Enhance user experience
Users can manage cookie preferences through browser settings.
6. Third-Party Services
Our website may contain links or integrations with third-party services including:
- Payment gateways
- Government portals
- Social media platforms
- Analytics providers
Truudocs is not responsible for the privacy practices of third-party websites or services.
7. Data Retention
We may retain your information and uploaded documents for:
- Service processing
- Legal compliance
- Record keeping
- Dispute resolution
Retention periods may vary depending on service requirements and applicable laws.
8. User Responsibilities
Users are responsible for:
- Providing accurate information
- Uploading lawful and authentic documents
- Maintaining confidentiality of account credentials (if applicable)
9. Children’s Privacy
Our services are not intended for children under the age of 18 without parental or guardian supervision.
We do not knowingly collect information from minors without appropriate consent.
10. Your Rights
Subject to applicable laws, users may request:
- Access to their personal data
- Correction of inaccurate information
- Deletion of certain information where legally permissible
Requests may be subject to identity verification and legal obligations.
11. Policy Updates
Truudocs reserves the right to update or modify this Privacy Policy at any time.
Updated versions will be posted on this page with the revised effective date.
12. Limitation of Liability
While we take reasonable precautions to protect user data, Truudocs shall not be liable for:
- Cyberattacks
- Unauthorized access beyond reasonable control
- Technical failures
- Third-party security breaches
13. Governing Law
This Privacy Policy shall be governed by the laws of India.
Any disputes arising under this policy shall fall under the jurisdiction of courts located in Pune, Maharashtra, India.
14. Contact Us
If you have questions regarding this Privacy Policy or your personal data, please contact:
Truudocs Support Team
📧 Email: support@truudocs.com
🌐 Website: Truudocs Official Website